In today's insurance industry, the stakes have never been higher. With AI-driven claims resolutions, social media's growing impact, and private equity's aggressive push into the market, the rules are rapidly changing—and not always for the better. This panel will tackle the tough questions: Who's really driving these changes, and at what cost? We'll cut through the noise to expose the ethical lapses and systemic issues that threaten to erode trust in the claims process. By shining a light on the darker corners of the industry—from litigation harvesting to the misuse of data—we'll challenge participants to raise the bar on professionalism and compliance, ensuring that integrity remains at the forefront of every decision.