Name
AI in Claims: Faster, Smarter, More Human?
Pres ID
3103179
Date
Friday, February 27, 2026
Time
2:00 PM - 3:00 PM (EST)
Location Name
Sun Ballroom 3&4
Description
Is AI making claims faster, smarter, and improving the human experience? What are the new challenges? This session explores the improvements AI has brought, its limitations, and where it may go. Join the discussion on AIs opportunities, risks, ethical considerations, governance duty, and its current and future impact on claims processes, decisions, and the policyholder experience.