Name
AI in Claims: Risks and Rewards
Pres ID
3103167
Date
Thursday, February 26, 2026
Time
1:45 PM - 2:45 PM (EST)
Location Name
Sun Ballroom ABCD
Description
Is AI making claims faster, smarter, and enhancing the human experience—or introducing new challenges? This session explores the advancements AI has brought to claims handling, its limitations, and future potential. Participants will discuss opportunities, risks, ethical considerations, governance responsibilities, and AI’s impact on claims processes, decision-making, and policyholder experience.